It's not easy to come up with a consist plan for training people. Frankly, most of us fake it from week to week. We're convinced training is important, but we're throwing it together at the last minute. One of my mentors once owned it, he said, "If it wasn't for the fact that my guys would lose respect for me, I'd walk in tomorrow and tell them I just didn't have time to make a successful company".
I decided that I do have time to make this company a success, so I'd better figure out the time to plan the training to get us there. I sat down in November 2010 and wrote out what the focus should be for each quarter: Understanding People, Talking to People, Managing Stress (Related to People), and Goal Setting/Vision Casting. Then, in December 2010, on a day when the weather was bad and the phones were quiet, I wrote down a theme for each week's training:
I decided that I do have time to make this company a success, so I'd better figure out the time to plan the training to get us there. I sat down in November 2010 and wrote out what the focus should be for each quarter: Understanding People, Talking to People, Managing Stress (Related to People), and Goal Setting/Vision Casting. Then, in December 2010, on a day when the weather was bad and the phones were quiet, I wrote down a theme for each week's training:
Week 1: Overview of DISC, Discussion on the Value of a Team
Week 2: Your DISC/PIAV results--know thyself
Weeks 3-6: Getting to know the "C", "S", "I", "D"
Week 7-10: Becoming a "D", "I", "S", "C"
Week 11: Introduction to Attitudes and Values
Week 12: How to Identify those attitudes and values
Week 13: How to Speak the language that persuades
Q2: Talking to People--training about communication, conflict resolution, alignment, and elevation
Week 1: Active Listening
Week 2: Validation
Week 3: Alignment
Week 4: Personal Growth
Week 5: Side-stepping Unnecessary Arguments
Week 6: How to be Transaction-Sensitive/Speak to a Realtor
Week 7-10: Practicing these scripts
Week 11-13: Making the scripts your own
Q3: Stress Management--training about self-care, internalization, visualization, etc
Week 1: Review of our own DISC/PIAV--focusing on stress reactions
Week 2: Validation
Week 3: Alignment
Week 4: Warning Signs for Stress
Week 5: Coping with Small Stress
Week 6: Deciding How to Handle Stress Before it Starts
Week 7-10: Personal Care practices for stress management
Week 11-13: Internalizing the Good, Visualizing the Successes
Q4: Goal Setting and Vision Casting--training about personal whys, goals, group goals, and where we're going
Week 1: Review Tribal Languages
Week 2: Review PIAV/DISC
Week 3: Review Active Listening and Alignment
Week 4: Capturing Your Why-beast
Week 5: The proper care and feeding of a Why-beast
Week 6: How does Your Why fit into this company
Week 7-10: Personal Goal-Setting
Week 11-13: Corporate Goal-Setting
What have a learned from all this? It's nice to have a little direction when I'm trying to prep for training time and I can shuffle the individual weeks around as needed without forgetting anything. It's a heck of a lot of stress off my shoulders when I don't have to be brilliant once a week, I just have to follow an outline while engaging the staff.
What have a learned from all this? It's nice to have a little direction when I'm trying to prep for training time and I can shuffle the individual weeks around as needed without forgetting anything. It's a heck of a lot of stress off my shoulders when I don't have to be brilliant once a week, I just have to follow an outline while engaging the staff.
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